Privacy Policy & Cookie Policy

1. Who We Are

Labode Properties Sourcing LTD ("Labode Properties", "the Company", "we", "us", "our") is the data controller responsible for your personal data. We purchase residential properties directly from sellers across the West Midlands and Kent/Thurrock/Essex regions.

We are registered with the Information Commissioner's Office (ICO) and are committed to protecting your privacy and handling your personal data transparently and lawfully in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

When you engage with us as a property seller, we may collect and process the following:

Identity & Contact Data

• Full name, email address, telephone number, postal address.

Property Data

• Property address, property type, asking price, condition details.
• Your reason for selling and preferred timeframe.
• Any information disclosed about the property's condition, history, or legal status.

Transaction Data

• Offer details, correspondence relating to the sale, solicitor contact information.
• Survey and valuation reports obtained in connection with the property.

Communication Data

• Records of correspondence between you and the Company (email, SMS, WhatsApp, phone calls).
• Call recordings where applicable and where you have been informed.
• AI-assisted conversation transcripts from our automated chat and voice systems.

Technical Data

• IP address, browser type and version, operating system.
• Pages visited on our landing pages, time spent, referral source.

3. How We Collect Your Data

• Forms: When you complete our vendor submission forms, including property details and contact information.
• Direct communication: When you contact us by phone, email, WhatsApp, SMS, or social media.
• AI agents: When you interact with our Voice AI or Conversation AI assistants. You will be informed that AI systems are in use.
• Viewings & surveys: When we visit the property or arrange a survey, information about the property's condition is recorded.
• Automated technologies: When you visit our landing pages, we may collect technical data using cookies and similar tracking technologies (see section 11).
• Public sources: We may verify property information using publicly available data from the Land Registry, council records, or property listing sites.

4. Legal Basis for Processing

• Consent (Article 6(1)(a)): Where you have given consent for us to contact you about your property or to receive follow-up communications.
• Contract (Article 6(1)(b)): Where processing is necessary to take steps at your request before entering into a contract (such as assessing your property and making an offer) or for the performance of a contract (completing the sale).
• Legal obligation (Article 6(1)(c)): Where processing is necessary to comply with a legal obligation, such as anti-money laundering checks or tax reporting.
• Legitimate interest (Article 6(1)(f)): Where processing is necessary for our legitimate interests, such as improving our services, fraud prevention, and maintaining records, provided your rights do not override those interests.

5. How We Use Your Data

• Assessing your property against our buying criteria and preparing an offer.
• Communicating with you about your property, our offer, and the progress of any transaction.
• Arranging and conducting viewings and surveys.
• Instructing solicitors and coordinating the conveyancing process.
• Following up with you if your form submission was incomplete (WhatsApp and email recapture).
• Sending re-engagement communications if your enquiry goes inactive, to check whether you still wish to sell.
• Complying with legal and regulatory obligations.
• Improving our services and analysing how sellers interact with our landing pages and forms.

6. Data Sharing

We do not sell your personal data. We may share your data with:

• Solicitors and conveyancers: Instructed in connection with the property transaction.
• Surveyors: Engaged to carry out property inspections or valuations.
• Associated buyers or investors: Who may be purchasing your property. Only property-related information is shared; your personal financial circumstances are not disclosed.
• Technology providers: CRM systems and automation platforms that process data on our behalf under data processing agreements. These include our customer relationship management system, communication tools, and workflow automation platforms.
• Regulatory and law enforcement bodies: Where required by law.

7. International Transfers

Some of our technology providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including UK adequacy regulations, standard contractual clauses approved by the ICO, or the provider's certification under recognised international frameworks.

8. Data Retention

• Completed transactions: Data is retained for 6 years following Completion, in line with statutory limitation periods.
• Enquiries that did not proceed: If you submit your details but the sale does not proceed, we retain your data for 2 years from your last interaction, after which it is deleted or anonymised.
• Incomplete form submissions: If you start but do not complete our forms, we retain the partial data for 6 months to enable follow-up, after which it is deleted.
• Marketing contacts: If you have opted in to marketing, we retain your data until you withdraw consent.

9. Your Rights

Under the UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data where there is no compelling reason for continued processing.
• Restrict processing: Request that we limit how we use your data in certain circumstances.
• Data portability: Request transfer of your data in a structured, machine-readable format.
• Object: Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at info@labodeproperties.com. We will respond within one calendar month.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption of data in transit, access controls limiting data to authorised personnel, and regular review of our security practices. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

11. Cookies & Tracking Technologies

Cookies are small text files placed on your device when you visit our landing pages. They help us understand how you interact with our content and enable certain features like form submissions.

Some cookies are essential for functionality. Others help us improve your experience or measure the effectiveness of our campaigns. You can control non-essential cookies as described in section 13.

12. Types of Cookies We Use

13. Managing Cookies

Browser Settings

Most browsers allow you to block or delete cookies:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

Blocking all cookies may affect form functionality on our pages.

Opt-Out Links

• Google Analytics: tools.google.com/dlpage/gaoptout
• Facebook ad preferences: facebook.com/ads/preferences
• Your Online Choices (UK): youronlinechoices.com

14. Changes to This Policy

We may update this policy from time to time. Updated versions will be published on this page with a revised effective date. Where material changes are made, we will make reasonable efforts to notify you if we have an active relationship with you.

15. Contact & Complaints

If you have questions about this policy or wish to exercise your data rights, contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):